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Click HereThe guest is allowed to modify/cancel the reservation by email: 1. At least 5 days prior to the arrival date - no cancellation fees apply and a refund of the total amount shall be granted. 2. No refunds after 5 days. 3. In case of proven deaths or accidents a refund may be granted at the General Managers discretion. 4. In case the guest arrives the day following arrival before check-out time (10:00 hours) the fee for No-Show for one night stay based on the room category booked shall apply subject to availability (if the unit is free) and the booking for the remaining time shall remain valid. In case the guest arrives the day following arrival after check-out time (10:00 hours) he/she shall lose the booking. 5. Should a guest be placed in a situation where they cannot meet their booking and it is out of their control for example a pandemic like COVID-19 restrictions then a full refund is given. 6. Where a guest has reserved a room using our non-refundable rate no refunds are given.